Refund policy

GetEm'Aim — Refund Policy

Thank you for purchasing GetEm'Aim. Please review our refund policy before purchasing or activating your software.

1. Digital Product Purchases

GetEm'Aim is a downloadable Windows software product sold with a one-time lifetime license for one computer.

Because digital software can be downloaded and activated immediately, purchases are generally considered final once the license has been activated, except as described below or where required by applicable law.

2. Refund Eligibility

We will review refund requests for the following circumstances:

  • Duplicate purchases: An accidental duplicate order for the same customer.

  • Delivery problems: The software download or license key was not delivered, and we cannot resolve the issue.

  • Activation failures: A valid license cannot be activated despite reasonable troubleshooting.

  • Verified software defects: The software fails to function substantially as advertised, and our support team cannot provide a reasonable solution.

For technical problems, please contact us within 14 days of purchase whenever reasonably possible.

3. Non-Refundable Circumstances

Refunds are generally not provided solely for:

  • Changing your mind after downloading and activating the software.

  • Attempting to transfer an activated license to another computer.

  • Incompatibility with games or hardware configurations that were not expressly advertised as supported.

  • Game updates or anti-cheat changes affecting compatibility.

  • Account suspensions or bans resulting from violations of game or platform rules.

These exclusions do not affect any rights or remedies required by applicable law.